Call Recording

Hosted call recording made simple. A single secure portal for your fixed-line and mobile call recordings
Recording calls and other customer interactions are essential for companies that want to continuously improve their customer’s experience and enable swifter dispute resolution. But this has to be done the right way, keeping recordings safe and secure so that they fully satisfy PCI DSS and FCA requirements. At Speik, we have more than a decade of investment in our secure hosted solutions. If you need to record mobile or fixed-line calls and SMS interactions, we have a reliable and secure hosted solution that not only complies with industry standards, but is highly adaptable to suit the needs of your enterprise.

Hosted Portal

Speik’s hosted portal is fast, flexible and intuitive. A flexible dashboard and reporting capabilities deliver a real-time, interactive view of your data, with powerful features such as voice transcription, search and call tagging which provide a rich feature set, suitable for any industry sector.

Key Features & Benefits

  • Records mobile, SMS and fixed-line (SIP/PSTN) live agent or IVR calls
  • Import existing recordings from your legacy recorders using our Archive solution
  • 100% hosted solution, meaning no on-site installation, hardware or down time
  • Our recording archive solution is the only one of its kind included on the Visa Merchant Agent List
  • BS10008 certified – ensuring the authenticity and integrity of electronic information
  • Simple and intuitive user interface for ease of use

Easy & Quick Set Up

Calls are recorded at a network level, before they reach your enterprise. This means that there is no hardware to install onsite. Our products meet the regulatory requirements defined by the PCI DSS, FCA and other regulatory bodies.